Grain Valley Auto Repair

Let me tell you about Drew's!! Even though they hit me with that invoice (OUCH!! Why do you have to do me so dirty?!) Lol! They kept me informed about my vehicle. That's important to me. Even if something is on back order it's kind to make a phone call/text/email to the customer advising them of your setback. Communication is key! The employees were polite & we got a free hat!! BTW my husband wears all the time, but we appreciate what ya'll do!! I'm sure we'll be back bc it's a Ford. Let's be real🤣

Today was my second interaction. The first was years ago. Today's general service on my 3/4 Ton Diesel was fast, friendly, and seemingly accurate. I couldn't have asked for any better. I'll be back and I'd recommend you try them too if you're looking for a locally owned service shop.

Always impressed by the customer service from this entire crew. Never any BS about the issue or what its going to take to fix it.

Great service!

They serviced the DEF system and transmission in a timely manner for a reasonable price. Their communication and professionalism is top notch.

They are a clean shop and good to work with.

Very professional and easy to work with. Definitely use them again to fix my truck .

Outstanding Experience! I drive a 2022 Ram 2500 with 154,000 miles, using it primarily for business. Long story short, the turbo actuator code popped up in late November, and the dealership had my truck for a week. Just a week after getting it back, the DEF system code appeared in early December. I took it to Drew's on January 13, and their team quickly identified that the truck needed a software update, unlike the dealership, which insisted on replacing the entire DEF system despite the service bulletin. A new issue arose when I discovered that Ram had failed to install diesel particulate sensors on several thousand Rams. The most frustrating part is that my truck was at the dealership for recall service in late November, and only 3 out of 4 recalls were completed. I Overall, the service at Drew's was quick, outstanding, and communication was excellent. My experience with two different Ram dealerships within 30 days apart highlights the stark difference in service quality. This Marine appreciates integrity and dependability.