Drew's is very easy to work with. I did the drop box because of my work hours. Prior to working on my truck they called me to go over the issues with my truck. Later that day they explained the issues they found and admitted there is something they could not fix and I would have to take it to the dealership, which appreciated. They had pricing on fixing my truck and a day that it would be done. They had my truck done on the day they said they would and actually under budget. Very clean shop and I will be going back if I have any vehicle issues in the future.